Frequently Asked Questions

How do I cancel my Donamatrix On Demand Subscription

To cancel a D.O.D Subscription plan:

  1. Log in to the site.

  2. Once logged in, click your profile name and select "My Subscription" page.

  3. Go to the relevant plan and click the drop down arrow at the right end.

  4. And Cancel Subscription

How do I cancel my (VIMEO) D.O.D Subscription

To access VIMEO click the link at the bottom of this page. Cancellations can onlyMu be done from a desktop view. (1) Log into Vimeo account from Vimeo Menu (upper left corner) or click “Subscribe” (2) After accessing D.O.D Subscription page, click “Settings” (second section) (3) After accessing Settings Page, click “Unsubscribe” (4) Once successfully unsubscribed, a pop up box will appear indicating “Settings are Saved” 

Can’t Cancel Contact Customer Service
Email: support@vimeo.com